REFUND POLICY

A legal disclaimer

Refund Policy

Last updated: 1.12.25

Thank you for shopping with Tierra Jewellery. We want you to be satisfied with your purchase. This Refund Policy outlines how returns and refunds are handled for orders placed through [yourwebsite.com].

1. General Return Policy

You may request a return within 30 days of receiving your order, provided the item meets the conditions below.

To be eligible for a return, items must be:

• Unworn and unused

• In their original packaging

• Free from damage

• Accompanied by proof of purchase

2. Non-Returnable Items

The following items cannot be returned under any circumstances:

Custom Orders

• Custom-made, personalised, engraved, or made-to-order jewellery is non-returnable and non-refundable.

Earrings

• For hygiene and safety reasons, used earrings cannot be returned.

• Earrings removed from their sealed packaging are considered used.

Damaged Items

• Items that are damaged after delivery or show signs of misuse cannot be returned.

• Only items that arrive damaged or faulty are eligible for review (see Section 6).

3. Return Process

To request a return:

1. Email us at sylvierose2009@hotmail.com with your order number and reason for return.

2. If approved, we will provide return instructions.

3. Items must be shipped back in secure, original packaging.

Return shipping costs are the customer’s responsibility unless the item arrived damaged or incorrect.

4. Refunds

After we receive and inspect the returned item:

• Approved refunds are issued to the original payment method within 3-6 business days.

• Shipping fees paid at checkout are non-refundable, except in cases of store error.

Returns that do not meet the eligibility criteria will not be refunded.

5. Exchanges

Exchanges are available for:

• Incorrect size

• Incorrect item received

• Items that arrive damaged (see Section 6)

Custom orders and used earrings cannot be exchanged.

6. Damaged or Defective Items (Upon Arrival)

If your item arrives damaged or faulty, contact us within 30 days with:

• Order number

• Clear photos or video of the issue

• Description of the problem

We will arrange a replacement, repair, or refund at no extra cost to you.

Damage caused after delivery is not eligible for a refund or return.

7. Late or Missing Refunds

If you do not see your refund:

1. Check your bank or payment account

2. Contact your bank or card provider

3. Email us at Sylvierose2009@hotmail.com if you need further assistance

8. Contact Us

For questions about this Refund Policy or help with a return, please contact:

Tierra Jewellery
Email: Sylvierose@hotmail.com